Refund policy

At Vera Lustre, we take great pride in the exquisite luster and handcrafted quality of our pearl jewelry. If you are not entirely satisfied with your purchase, we are here to help.

Return Window

• We accept returns within 14 days of delivery.

Eligibility for Returns

To be eligible for a return, please ensure that:

• Items are in their original, unused, and unworn condition.

• Items must be returned in their original Vera Lustre packaging.

• Non-Refundable Items: For hygiene and customization reasons, earrings and personalized/customized jewelry are non-refundable.

Shipping Costs for Returns

• Customer Responsibility: For standard returns (change of mind, style preference, etc.), the customer is responsible for paying the return shipping costs. Shipping costs are non-refundable.

• Our Responsibility: If the return is due to our error or a confirmed quality issue (e.g., damaged or defective items), Vera Lustre will cover all return shipping costs.

Damaged or Defective Items

• Quality is our heritage. If an item arrives damaged or defective, please contact us within 48 hours of delivery at support@veralustre.com with clear photos of the issue.

Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original payment method.