FAQ

Frequently Asked Questions

Q: What defines the quality of VÉRA LUSTRE pearls?
- A: At VÉRA LUSTRE, we believe that a pearl’s worth is measured not by its size, but by its Lustre. We hand-select only the top 5% of pearls, focusing on mirror-like reflection and surface purity.
Q: Are your pearls genuine?
- A: Yes. We only use 100% genuine cultured pearls. We are committed to "Honesty in Every Glow" and provide clear specifications for every piece of jewelry.

Q: Where do you ship from?
- A: All orders are dispatched from our international hub in Hong Kong to ensure secure and efficient global delivery.
Q: How long will it take to receive my order?
- A: Orders are typically processed within 1–3 business days. Most international shipments arrive within 5–10 business days.
Q: Do I need to pay for customs and taxes?
- A: No. VÉRA LUSTRE covers all customs duties and import taxes. The price at checkout is the final price you pay—no hidden fees upon delivery.

Q: What is your return policy?
- A: We offer a 14-day return window from the date of delivery. Items must be in their original, unworn condition and packaging.
Q: Who pays for return shipping?
- A: For returns due to personal preference (e.g., changed your mind), the customer is responsible for the return shipping costs.
Q: What if my item arrives damaged?
- A: Quality is our priority. If you receive a defective or damaged item, please contact us at support@veralustre.com with photos within 48 hours. We will provide a free replacement or cover the return costs for confirmed quality issues.